Sony recently provided an official update on the ongoing issues with the Xperia 1 VII, which has been causing a stir among its users. A few days ago, the company halted sales of the Xperia 1 VII in Japan to investigate some critical problems that users have been experiencing. 
Reports of random rebooting, unexpected shutdowns, and even complete failures to power on have raised concerns.
In its latest update, Sony UK shared that they are still looking into the root causes of these problems and are working on a fix for affected customers. While the company investigates, they have identified that the issue might only affect a specific batch of Xperia 1 VII devices in Europe. The company is currently in the process of determining the full extent of the problem.
For those affected, Sony recommends backing up any important data as a precautionary measure, to avoid losing anything in case the device starts malfunctioning. Additionally, the company has shared a potential workaround: press and hold both the power button and volume up button for about 20 seconds, which may wake the device from a deep sleep state. Furthermore, it’s advised to ensure that the latest software update is installed, though given that the cause of the issue is still under investigation, it’s uncertain whether this will resolve the problem.
While we wait for a full explanation and resolution, Sony continues to update their support page with more information. As the company works to find a solution, customers are left in limbo with a pricey flagship device that seems to have suffered from quality control issues.