AT&T is making significant strides in improving its next-gen 9-1-1 emergency communications platform, AT&T ESInet. These latest updates aim to enhance the real-time access that first responders have to critical information, enabling them to react more swiftly and better understand the situations they face.
The most notable feature of the updated ESInet is its support for picture and video messaging, along with automatic vehicle crash alerts. Thanks to these changes, AT&T Mobility subscribers can now easily send pictures and videos to PSAPs, just like they would text family or friends.
Public safety is our top priority, and these new additions to ESInet represent a major leap forward in transmitting and securing vital emergency data. By providing a dedicated, secure link to leading cloud providers, we’re bolstering PSAPs’ ability to deliver fast, efficient emergency responses while safeguarding against potential cyber threats.
– Matt Walsh, AVP – FirstNet and NextGen 9-1-1 Products, AT&T, June 2025
Previously, sending multimedia to PSAPs was a complicated process, so these updates are a welcome change for AT&T’s emergency platform.
As the first U.S. carrier to offer these features to its cellular customers, AT&T is setting the standard for emergency communications. The features will also be compatible with other carriers as they integrate the technology into their systems.
Another major update involves a collaboration between AT&T and Intrado. Starting with select 2026 Toyota models equipped with AT&T Connected Car SIM cards, crash data-including airbag status and precise vehicle location-will be sent directly to PSAPs. This marks the first fully integrated, standards-based wireless transmission of crash data, giving first responders more comprehensive information to react to emergencies more effectively.
The new features will be available to both existing and new ESInet customers beginning in October, so there’s a bit of a wait before these changes go live.