Sony has been forced to halt sales and shipments of the Xperia 1 VII in Japan due to troubling issues affecting the flagship device. Announced in May, the Xperia 1 VII has been available in Japan and certain European markets for just a month. The suspension follows multiple reports of units randomly shutting down, rebooting unexpectedly, or failing to power on entirely.
Although these issues may not seem critical individually, they appear to be widespread, impacting a significant number of devices in circulation.
The sales suspension is limited to Japan, and there’s no indication that similar problems have been reported in other regions. The Xperia 1 VII is not available in the U.S., and given that its predecessor never launched there, it seems unlikely that this model will make its way to the States.
For users experiencing issues with their Xperia 1 VII, Sony has suggested a potential fix. Customers are advised to:
- Hold the power and volume-up buttons for about 20 seconds
- Attempt to recover the device
- Install the latest software update
On Sony’s Japanese support page, detailed instructions for the update process are available. If these steps don’t resolve the problem, users are encouraged to contact Sony’s customer service for further assistance.
Interestingly, Sony’s recommendation to resolve the issue with a software update suggests that the company might be leaning toward a non-hardware-related fix. However, the company is still investigating the root cause and will provide more information as it becomes available. They’ve also advised customers to back up their data in case the issue persists.
It seems Sony isn’t entirely certain about the cause of the Xperia 1 VII’s troubles, and the software update might just be a precaution. If the problem is rooted in hardware, it could be a significant blow to Sony’s mobile efforts. With the Xperia 1 VII already being a more expensive option that struggles to compete with other models, any hardware defects could be devastating for its long-term success.
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